Returns
If your gear arrived damaged, defective, or with a fulfillment error on our end, BROKE OFF™ will make it right. Reach out to contact within 30 days of delivery and we’ll sort it out at no cost to you.
Eligible returns
- Damaged in transit
- Defective product (print, stitching, hardware)
- Wrong item or size shipped vs. what was ordered
How to start a return
- Email us through the contact page within 30 days of delivery.
- Include your order number and a clear photo of the issue.
- We’ll respond with next steps within 2 business days.
What we don’t accept
Most BROKE OFF™ product is print-on-demand and made-to-order, so we don’t accept returns for change-of-mind, fit preference, or sizing issues outside of our published size guide. Check the size guide before ordering.
Refund policy
For full refund and policy terms, see our refund policy.
Shipping returns
If a return is approved, we’ll cover return shipping for damaged, defective, or wrong-item orders. We’ll send a prepaid label via email.
Need help?
Hit us up via the contact page. We’re a small Madeira Beach, FL crew — we read every message.